Last updated:
This Privacy Policy explains how Dsignr Digital (“we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you visit dsignrdigital.com, contact us, request a quote, book a call, or subscribe to our newsletter.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African law. By using our website you acknowledge this policy. Where we rely on consent, we will ask for it separately and you may withdraw consent at any time.
1. Responsible party
Dsignr Digital
Gauteng, South Africa
Email: hello@dsignrdigital.co.za
Phone: (083) 514 3378
For privacy-related requests, contact us using the details above and include “POPIA request” in the subject line.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, company name.
- Enquiry information — messages, project requirements, service selections and scheduling preferences submitted through our forms.
- Newsletter data — name and email address when you subscribe to marketing emails.
- Technical and usage data — IP address, browser type, device information, pages viewed, referral URLs and approximate location derived from IP (when analytics cookies are accepted).
- Communications — records of emails, calls or chat messages where you contact us.
We do not intentionally collect special personal information (such as health, biometric or religious information) through this website.
3. How we collect information
- Directly from you when you complete a form, book a call, request a quote, subscribe to our newsletter, email us, call us, or use live chat (where enabled).
- Automatically through cookies and similar technologies when you accept analytics or marketing cookies (see section 8).
- From third-party tools integrated with our website, such as Google Analytics (via Google Tag Manager), HubSpot, Tidio and Mailchimp, where you have given the relevant consent.
4. Why we use personal information
We process personal information for the following purposes:
- To respond to enquiries and provide quotes, proposals or services you request.
- To schedule and manage calls or meetings.
- To operate, secure and improve our website and services.
- To send newsletters and marketing communications where you have opted in.
- To measure website performance, including Core Web Vitals, where analytics cookies are accepted.
- To prevent spam, abuse and fraudulent submissions.
- To comply with legal obligations and protect our legitimate business interests, provided these do not override your rights.
5. Lawful basis under POPIA
We rely on one or more of the following, depending on the activity:
- Consent — for optional analytics cookies, marketing cookies, live chat, newsletter subscriptions and similar marketing communications.
- Performance of a contract or steps prior to entering a contract — when you ask us to provide services or prepare a quote.
- Legitimate interests — to operate and secure our website, respond to business enquiries and improve our services, balanced against your privacy rights.
- Legal obligation — where we must retain or disclose information to comply with applicable law.
6. Sharing and operators
We do not sell personal information. We may share information with trusted service providers who process data on our behalf, including:
- Website hosting and CDN providers
- Email and CRM providers (including HubSpot)
- Live chat providers (including Tidio)
- Newsletter platforms (including Mailchimp)
- Analytics providers (Google Tag Manager / Google Analytics)
- Security and spam-prevention services (including Google reCAPTCHA, where enabled)
These operators may only use personal information for the purposes we specify and must protect it appropriately. Some providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
7. Retention
We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer period is required by law. Typical retention periods include:
- Enquiry and quote records — while we manage the relationship and for a reasonable period afterwards for business records.
- Newsletter subscriptions — until you unsubscribe or withdraw consent.
- Analytics data — according to the retention settings configured in our analytics tools.
8. Cookies and similar technologies
We use cookies and similar technologies to run the website and, with your consent, to measure performance and support marketing tools.
Necessary cookies are required for basic site functionality and security.
Analytics cookies (for example Google Tag Manager and GA4) help us understand how visitors use the site and monitor Core Web Vitals. These load only if you accept analytics cookies.
Marketing cookies support tools such as HubSpot, Tidio live chat and Mailchimp newsletter validation. These load only if you accept marketing cookies.
You can change your preferences at any time using the cookie banner on our website or by clearing cookies in your browser. Withdrawing consent does not affect processing that was lawful before withdrawal.
9. Direct marketing
We will only send promotional emails if you have opted in or if another lawful basis applies under POPIA. Our newsletter forms require a clear marketing consent checkbox. Every marketing email includes an unsubscribe option. You may also contact us to opt out at any time.
10. Security
We implement reasonable technical and organisational measures to protect personal information, including secure hosting, access controls, form anti-spam measures and security headers on our website. No online transmission is completely secure, so please avoid sending sensitive information through unsecured channels.
11. Your rights under POPIA
Subject to POPIA, you may have the right to:
- Request access to personal information we hold about you
- Request correction or deletion of inaccurate or outdated information
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, email hello@dsignrdigital.co.za. We may need to verify your identity before responding.
12. Children
Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 18 without appropriate consent.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page.
14. Information Regulator
If you believe we have not handled your personal information appropriately, you may contact the Information Regulator (South Africa):
Website: inforegulator.org.za
