Why do I need an ongoing WordPress care plan?

Read our article where we address why you need one

My website was not built by Dsignr Digital, can I still be on a care plan?

We welcome clients that are looking for a long-term connection with a committed web team, even though these care plans are often for websites that are constructed or redesigned by us. In order to get to know your website, its design, and any potential problems, we often start by doing a Website Audit and Review. A set 4-hour rate is charged for website audits and reviews. Most essential, we'll create a list of problems that need fixing and improvements that are required in order to move forward with the website's monthly maintenance schedule.

How do I contact you when I have a problem?

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to support@dsignrdigital.co.za and we will reply within normal business hours. Please note if you are not on a Care Plan our standard hourly rates will apply for support.

What kind of backups are included?

All care plans include full offsite cloud backups i.e. WordPress files + WordPress database. Depending on the package you choose, these backups are either done daily, weekly or monthly.

Can I cancel anytime?

Yes, you can cancel anytime with a full calendar month's notice. You are under no obligation to continue with the ongoing service. Any 3rd party integrations, or plugins that are included on your site whilst the care plan is in force, will be disconnected on cancellation and you will be liable to license these items yourself if you want to keep them current and updated.

Is there any sign up fee?

All of the websites that we care for must first go through a quality check to ensure it meets our standards. If we have built your website recently then this should take very little time and there is no sign up fee.

What if I need more hours?

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan.

Dsignr Digital

Website Care Plans

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We offer quality support & peace of mind for your website so you can concentrate on building your business.

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Security Monitoring

Regular security checks help to ensure your website is free from malware, known viruses and vulnerabilities.

Uptime Monitoring

If your site is down, we are immediately notified by SMS. Unlike robots, we humans do need to sleep, so fixes are done during office hours.

Speed & Performance

Your website has to load as quickly as possible. Every day, we undertake ongoing performance checks on your website. We are constantly looking for ways to make the user experience and website speed better.

Cloud backups

Off-site cloud backups that give you security. Having a current backup of your website is essential. In order to ensure that your website is secure in the event of a disaster, we can set daily or weekly backups.

Protect Your Investment

Your website is the keystone of your
business’s online presence, and it’s essential to keep it maintained to
stay in proper working condition. After all its your reputation at stake

SEO monitoring

We keep track of how your keyword ranking changes, find out who your competitors are, and how you stack up against them.

Software Updates

We will keep your core software updated so that it is not susceptible to known vulnerabilities.

Deep Insights & Analytics

Gain deep insights on how your website is performing, and how users interact on a granular basis.

eCommerce Management

As part of our eCommerce plan, we can manage your online shop. Add, remove or edit products and more!

Monthly reports

Every month, we'll send you a thorough PDF report detailing everything we did and how well or bad your website did.
The report breaks down security updates, plugin and theme upgrades, and other topics.
Checks for uptime, performance, and even Google Analytics statistics.

THE COMPANY WE KEEP

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Website Management

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